How fast does your business reply?
We send three inquiries to your business's WhatsApp over one week, written like a real customer's. Then you get a score out of 100, the time of each reply, and exactly what your customer saw.
Three inquiries, three moments.
- Working hours
- A weekday at 11:00 a.m., when your team is at work.
- Evening
- A weekday at 9:30 p.m., when customers browse after work.
- Weekend
- Saturday or Sunday at 1:00 p.m., when many customers make their plans.
A member of our team sends them from an ordinary phone, only to the number you give us. Your report shows the time and words of each reply. Tell your team a test is coming this week, but not when.
The score, out of 100.
- Speed, up to 60
- 60 within 5 minutes, 45 within an hour, 30 within 2 hours, 18 within 4 hours and 6 within a day.
- The answer, up to 25
- The reply answers what the customer asked.
- The next step, up to 15
- The reply offers a booking or a call.
Your score is the average of the three.